We start with a free, no-obligation 15-minute video call. Things we might talk about include:
• Your current situation
• Any specific issues you’re having
• Your budget, and any restraints
• What you’re looking for in an IT support provider
From this conversation, we should be able to give you an idea of how we can help and what kind of costs might be involved. If you’re interested in working with us, then we move to the next step.
Here we’ll dig into your previous experiences with IT support. What kind of service providers have you used in the past, and on what basis? What did you like about their approach? What didn’t work for you?
Asking these questions helps us to identify your pain points: those specific areas where you’re experiencing a problem, or simply need a different approach. This will be the basis of our support strategy going forward.
In the next step, we take a good look at your current IT infrastructure. We’ll conduct a thorough review, including:
• Cybersecurity strengths and weaknesses
• Hardware and mobile devices
• Software and licensing
Our aim is to find out what kind of technology you’ve got in place right now, how well it’s working, and what we need to do to make it the best it can be. This is just a preliminary survey, so we won’t ask for access to your systems at this point.
Based on the scope call, first consultation and health check, we’ll put together a proposal for our partnership going forward. We always want to make sure that your business has exactly the support it needs to thrive and grow: no more, no less. So our recommended service package will be tailored to your needs and budget.
We have a simple 3 step process:
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